Policy

Refund Policy

This page is maintained by Solution Zone and explains how refunds and replacements work for our digital subscriptions.

Last updated: June 22, 2026

1. Overview

Because we sell digital subscriptions that are activated immediately, our refund policy is different from physical-goods stores. We focus on replacement first, refund second, and we always try to make things right.

2. Eligible for full refund

  • The subscription has not been activated or delivered yet.
  • We are unable to fulfil the order within 24 hours of payment.
  • You were charged twice for the same order.

3. Replacement instead of refund

Once a subscription is activated, we provide a free replacement (not a cash refund) if the service stops working during the warranty period due to issues on our side.

4. Not eligible for refund

  • Change of mind after activation.
  • Account issues caused by sharing credentials with others.
  • Provider-side policy changes outside of our control.

5. How to request

Message us on WhatsApp or email with your order ID and a short description. Most requests are resolved within a few hours.