Warranty Policy
Our warranty policy is designed to ensure a fair experience while protecting both our customers and our business.
At Solution Zone, every eligible subscription comes with a clearly defined warranty. This page explains exactly what is covered, what is not, and how our team handles warranty claims so you always know what to expect.
Section 01
Warranty Overview
Solution Zone provides a dedicated warranty on every eligible digital subscription product. The exact warranty duration depends on the product and the plan you purchased — Shared, Personal and Premium plans may carry different coverage periods.
We strongly recommend checking the warranty information shown on each product page before placing an order, so you have a clear picture of what is protected from day one.
Section 02
What Our Warranty Covers
Your warranty applies when
- The delivered account stops working within the warranty period.
- Login credentials become invalid due to reasons outside your control.
- The subscription is unexpectedly removed by the provider.
- The delivered service becomes inaccessible because of an issue caused by the supplied account itself.
When a claim is eligible, Solution Zone will first attempt to restore the service, then provide a replacement if restoration is not possible.
Section 03
What Warranty Does NOT Cover
Warranty does not apply in any of the following situations:
- You changed account credentials without permission.
- You violated the underlying platform's rules.
- You shared the account beyond the permitted limit.
- You deleted or modified account information.
- Incorrect order information was provided at checkout.
- Third-party apps or unofficial software caused account problems.
- Misuse, abuse or suspicious activity led to a suspension.
Section 04
Replacement Process
When a warranty claim is approved, our team follows a clear priority order:
- 1
Restore the service
We try to fix the existing account or subscription first.
- 2
Replace the account
If restoration fails, we provide a fresh working account.
- 3
Alternative solution
If neither is possible, we offer the next best resolution.
Please note that replacement availability depends on current stock and supplier availability at the time of the claim.
Section 05
Customer Responsibilities
To keep your warranty valid and to help us resolve issues quickly, please:
- Keep your order information stored safely.
- Report any problem as soon as it appears.
- Follow all account usage instructions provided.
- Avoid modifying account settings unless explicitly permitted.
- Contact our support team before attempting any self-repair.
Section 06
Warranty Verification
Before processing any warranty request, Solution Zone may ask you to provide the following:
Order ID
From your confirmation email or dashboard.
Delivery Email
The email you used during checkout.
Transaction ID
Provided by your payment method.
Screenshot / Recording
A clear screenshot or short screen recording of the issue.
Section 07
Warranty Limitations
Scope of coverage
Warranty only covers issues that are directly related to the product delivered by Solution Zone. It does not guarantee uninterrupted service from third-party platforms whose internal policies, pricing or regional availability may change without prior notice.
Need Warranty Assistance?
If your product experiences a genuine issue during the warranty period, our support team will review your request and provide the most appropriate solution as quickly as possible.
Important Notice
Warranty eligibility is always determined after verification by our support team and may vary depending on the product type, plan and the nature of the reported issue.
Our Commitment
We always strive to resolve eligible warranty claims quickly through restoration or replacement to ensure customer satisfaction.
"By purchasing from Solution Zone, you acknowledge that you have read and understood this Warranty Policy."